Privacy Policy

Your Privacy Matters to Us

At 7c7, we take the privacy and security of our users' personal information with the utmost seriousness. This Privacy Policy explains in plain language how we collect, process, store, and protect the data you share with us when you use our platform — whether you are placing a bet on the Bangladesh Premier League, spinning the reels on your favourite slot, or accessing the live casino from Dhaka, Chittagong, or anywhere else in Bangladesh.

By accessing or using 7c7 services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you discontinue use of the platform.

Information We Collect

To provide you with a safe, reliable, and personalised gaming experience, 7c7 collects certain categories of personal and technical information. Below is a clear breakdown of what we collect and why.

Personal Information

When you register an account, make a deposit, or contact our support team, we may collect the following personal details:

• Full name and date of birth (for age verification — all players must be 21 years or older)
• Email address and mobile phone number registered in Bangladesh
• Payment information such as bKash wallet number, Nagad account, Rocket number, or bank account details
• Government-issued identification for KYC verification purposes (e.g., National ID card)
• Correspondence records when you contact our customer support team

Technical & Usage Information

When you use the 7c7 platform, certain technical data is automatically generated and recorded to ensure platform performance and security:

• IP address, device type, operating system, and browser type
• Pages visited, betting history, session duration, and game activity logs
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

The data we collect from you is used exclusively for legitimate operational and legal purposes. Specifically, 7c7 uses your information to:

• Create and manage your account, verify your identity, and process deposits and withdrawals via bKash, Nagad, and Rocket
• Deliver personalised game recommendations, bonuses, and promotional offers relevant to your activity
• Detect and prevent fraudulent activity, money laundering, match-fixing, and other prohibited conduct
• Provide responsive and effective customer support via email and live chat
• Comply with applicable laws, anti-money-laundering (AML) obligations, and responsible gaming standards
• Improve platform performance, troubleshoot technical issues, and enhance the overall user experience

Sharing of Your Information

7c7 does not sell or rent your personal information to any third party. However, to operate our platform effectively and comply with regulatory requirements, we may share specific data with carefully selected categories of recipients under strict confidentiality agreements.

Payment Processors

To facilitate secure deposits and withdrawals, we share necessary transaction data with payment service providers such as bKash, Nagad, and Rocket. These providers are bound by their own privacy policies and applicable financial regulations in Bangladesh.

Technology & Service Partners

We work with trusted technology vendors — including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who may process limited technical data to deliver their services. These partners are contractually prohibited from using your data for any purpose beyond providing the contracted service.

Legal & Regulatory Authorities

If required by applicable law, court order, or governmental authority, 7c7 may be obligated to disclose certain user data. We will only disclose the minimum amount of data necessary to comply with any such legal requirement and will, where lawfully permitted, notify affected users in advance.

Cookies & Tracking Technologies

7c7 uses cookies and similar technologies to enhance the functionality of our platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential cookies — required for the platform to function correctly (e.g., maintaining your login session, keeping your cart or bet slip active)
• Functional cookies — used to remember your language preference, display settings, and other personalisation choices
• Analytics cookies — help us understand how users interact with 7c7 so we can improve site performance and the overall experience

Most modern browsers allow you to control cookie behaviour via their settings. Please be aware that disabling essential cookies may prevent certain features of the 7c7 platform from functioning correctly. We do not use cookies to serve third-party advertising.

Data Security

The security of your personal data is a top priority at 7c7. We employ a range of technical and organisational security measures designed to protect your information from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access control policies limiting data access to authorised personnel, regular security audits and vulnerability assessments, and two-factor authentication options for user accounts.

While we implement best-practice security controls, no system can guarantee absolute security. We encourage all users to choose strong, unique passwords for their accounts, never share login credentials, and report any suspicious activity to our support team immediately at [email protected].

Your Rights & Choices

As a user of the 7c7 platform, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any of your data is inaccurate or incomplete, you have the right to request a correction
• Right to erasure — you may request the deletion of your personal data, subject to applicable legal retention requirements
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your data while a dispute is being resolved
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our data protection team by email at [email protected]. We aim to respond to all legitimate requests within 30 days.

Data Retention

7c7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is generally retained for the lifetime of the account and for a reasonable period thereafter to comply with anti-money-laundering obligations and resolve any post-closure disputes.

Technical logs and analytics data are retained for a shorter period — typically 12 months — after which they are anonymised or permanently deleted. If you close your 7c7 account, you may request expedited deletion of non-legally-required data by contacting our support team.

Third-Party Links

The 7c7 platform may occasionally contain references to third-party services, particularly in the context of our payment partners (bKash, Nagad, Rocket) and game providers. Please be aware that these third-party services operate under their own privacy policies, which are beyond our control. 7c7 is not responsible for the privacy practices of any third-party website or service, and we encourage you to review their respective privacy policies before providing any personal information to them.

Protection of Minors

7c7 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and any account found to belong to a person under 21 years of age will be immediately suspended and all associated data will be deleted in accordance with this policy.

Changes to This Privacy Policy

7c7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other legitimate operational reason. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered users via email or an in-platform notice.

Your continued use of the 7c7 platform after any such updates constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7c7 handles your personal data, our team is here to help. We are committed to addressing your privacy enquiries in a timely and transparent manner.

Email: [email protected]